FAQ
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General Questions
What does Maurice Ward Group do?
Maurice Ward Group is a leading European logistics company providing global freight forwarding, warehousing, customs clearance, supply chain management, and transportation solutions. Since 1968, we have helped businesses streamline their international supply chains through air freight, road freight, sea freight, customs brokerage, VAT & duty management, contract logistics, project cargo, and value-added warehousing services.
Why should I choose Maurice Ward Group as my logistics partner?
Maurice Ward Group combines over 50 years of logistics expertise with a fully owned European network, giving customers a single, reliable logistics partner across Europe. We are 100% privately owned, debt-free, and have grown organically, enabling us to make fast decisions and focus on long-term customer partnerships.
Which countries does Maurice Ward Group operate in?
Maurice Ward Group operates through 50+ owned offices in 28 European countries and supports worldwide shipments through a trusted global logistics partner network. View our Maurice Ward Group | Contact us to find the MWG office nearest you.
Which industries does Maurice Ward Group specialize in?
Maurice Ward Group provides industry-specific logistics solutions for businesses operating in demanding and highly regulated sectors. We operate in the automotive, aerospace, electronics, medical & pharmaceutical, retail, oil & gas, white goods, plastics, and fine art industries.
Global Freight Forwarding
What freight forwarding modes does Maurice Ward Group offer?
Maurice Ward Group provides a full range of integrated multi-modal transport and Total Supply Chain Management solutions, including air, ocean, road and courier services, as well as specialised services covering project cargo, hand carry, charters and rail movement.
Does Maurice Ward Group cover freight forwarding outside Europe?
Yes. As an independent freight forwarder with fully owned European offices, we provide reliable freight forwarding solutions across APAC, the USA, LATAM, Africa, and the Middle East through our trusted global partners.
What distribution options are available through Maurice Ward Group?
Road distribution: Domestic and Pan-European distribution, including full truckload (FTL) and less-than-truckload (LTL) transport, with same-day, next-day and overnight delivery options.
Air freight: Global air freight distribution and consolidation services for time-sensitive and international shipments.
Ocean freight: Global ocean freight distribution and consolidation services, including full container load (FCL) and less-than-container load (LCL) solutions.
What types of trucks and trailers make up Maurice Ward Group's road fleet?
Our road fleet includes standard trucks and trailers, low-deck trucks and trailers, semi-trailers, special trailers, double-deck trailers, and vans. This range allows us to handle shipments of different sizes and requirements across Europe.
Express Road Services
Does Maurice Ward Group offer dedicated Express Road freight services for urgent and time-critical shipments across Europe?
Yes. Maurice Ward Group offers dedicated Express Road freight services for urgent and time-critical shipments across Europe. The service operates 24/7, with a 15-minute response time and 2-hour collection time, helping businesses move critical shipments quickly and efficiently. Learn more at: expressroad.mauriceward.com
What vehicles are included in Maurice Ward Group's Express Road fleet?
Our Express Road fleet includes standard trucks, mini trucks, standard box vans, and curtain-sided vans, strategically positioned across Europe to support fast, reliable, and flexible time-critical deliveries.
What are the response and collection times for Express Road Service?
Our Express Road team guarantees a response within 15 minutes of any enquiry and can typically arrange collection within 2 hours across most of Europe. With a fleet strategically positioned at hubs throughout the continent, we ensure your shipment is on the move as quickly as possible.
Logistics & Warehousing
What does Maurice Ward Group's Logistics & Warehousing service include?
Maurice Ward Group provides end-to-end logistics and warehousing solutions, including bonded and non-bonded warehousing, distribution, cross-docking, and value-added services such as kitting, pick & pack, labelling, and light assembly. All services are supported by a single proprietary IT platform, providing full visibility of inventory, orders, and shipments.
How much warehouse space does Maurice Ward Group operate in Europe?
Maurice Ward Group operates 200,000 square meters of warehousing space across Europe, with facilities run to ISO 9001 quality standards.
What value-added warehousing services does Maurice Ward Group offer?
Beyond core storage and distribution, Maurice Ward Group offers kitting, assembly, and pick & pack, run by a fully in-house engineering team, plus repacking, certified disposal, labelling, and full quality control.
What security measures does Maurice Ward Group provide at its facilities?
Maurice Ward Group operates secure warehouses across Europe with 24/7/365 CCTV surveillance and on-site security guards. Our warehouse security protects your goods from receipt and storage through to order fulfilment and dispatch, ensuring safe, reliable, and secure logistics throughout your supply chain.
Industries
Automotive Logistics
What automotive logistics solutions does Maurice Ward Group provide?
MWG provides end-to-end automotive logistics services for OEMs, Tier 1 and Tier 2 suppliers, and automotive manufacturers across Europe. Our solutions include inbound and outbound transport, milk run logistics, warehousing, cross-docking, sequencing, kitting, inventory management, onboard courier (OBC) services, and time-critical deliveries.
Does Maurice Ward Group support Just-In-Time (JIT) automotive deliveries?
Yes. In automotive logistics, Maurice Ward Group operates on the principle of being on time, all the time, supported by a Pan-European footprint and KPIs maintained to the highest levels.
Is Maurice Ward Group certified for automotive-industry quality standards?
Yes. Maurice Ward Group operates an internationally registered TS 16949 quality system, the standard specific to automotive design, production, and supply chain management.
Aerospace Logistics
What logistics services do you offer for the aerospace industry?
MWG provides specialist aerospace logistics services for airlines, aircraft manufacturers (OEMs), MRO providers, and aerospace suppliers. Our solutions include Aircraft on Ground (AOG) logistics, air freight, dedicated road transport, onboard courier (OBC) services, aircraft charter, customs clearance, real-time shipment tracking, and supply chain management.
Does Maurice Ward Group offer 24/7 aerospace logistics support?
Yes. Our aerospace specialists and AOG teams are available 24 hours a day, 365 days a year, ensuring rapid response for time-critical shipments and emergencies.
Electronics and Semiconductor
What electronics and semiconductor logistics services does Maurice Ward provide?
Maurice Ward provides specialist electronics and semiconductor logistics solutions for manufacturers, suppliers, and technology companies across Europe. Our services include international freight forwarding, warehousing, cross-docking, distribution, inventory management, customs clearance, and end-to-end supply chain management. With a strong European network and proprietary IT systems, we help businesses move high-value electronic components securely and efficiently.2
Oil & Gas
Can Maurice Ward Group handle break-bulk and out-of-gauge oil & gas equipment?
Yes. Our expertised team arranges break-bulk and out-of-gauge movements, along with air and ocean charters and consolidated freight services.
What specialized equipment does Maurice Ward Group use for oil & gas cargo?
Our logistics centers offer indoor and outdoor storage equipped with gantry cranes, heavy lifting cranes, weighing scales up to 50 tons, and reach stackers.
Retail
Does Maurice Ward Group offer last-mile delivery for retail?
Yes. Maurice Ward Group provides last-mile delivery throughout Europe, supported by full high-volume cross-dock facilities available 24 hours a day.
Does Maurice Ward Group handle retail store installations and reverse logistics?
Yes. MWG can organize installation and removal of packaging and excess materials, offer co-packing services at all sites, and provide reverse logistics solutions for returns and other unusual activities.
Medical & Pharmaceutical
Can Maurice Ward Group transport temperature-sensitive pharmaceutical products?
Yes. Maurice Ward Group provides active and passive temperature-controlled logistics for medicines, biological materials, laboratory samples, diagnostics, and medical supplies. Our pharmaceutical logistics solutions include temperature-controlled road, air, and ocean freight for time-critical and temperature-sensitive shipments.
Does Maurice Ward Group handle dangerous goods (DGR) in pharma shipments?
Yes. Dangerous Goods Regulations (DGR) handling is part of our medical and pharmaceutical logistics offering, alongside customs advisory and AEO certification support.
What insurance options exist for medical and pharmaceutical shipments?
Maurice Ward Group offers air and ocean insurance for medical and pharmaceutical cargo as part of its complex, temperature-controlled logistics solutions.
Plastics & Packaging
How does Maurice Ward Group reduce transport costs for plastics and packaging?
We use double-deck trailers and extra-long (14.9m) trailers to reduce the unit cost of transportation for light, lower-value goods like plastics and packaging.
White Goods
What equipment does Maurice Ward Group use to handle white goods safely?
Our distribution centers use specialist handling equipment such as clampers to ensure efficient handling and eliminate damage to household appliances.
Does Maurice Ward Group provide full pipeline visibility for white goods shipments?
Yes. Our IT platform gives full visibility over goods in transit, from local or Asian manufacturing plants, through distribution centers or cross-dock facilities, to the customer’s door.
Customs, VAT & Duty Management
What customs services does Maurice Ward Group provide?
Maurice Ward Group’s Customs, VAT & Duty Management division covers four core services: customs clearance, customs consultancy, customs compliance, and VAT & duty management. Each is tailored to the individual customer through modern, simplified customs practices designed to enable smooth handling in international transport, reducing delays and administrative burden at EU borders.
Does Maurice Ward Group offer a single customs broker across the EU?
Yes. Maurice Ward simplifies customs clearance across the EU with a single customs broker and one point of contact for your business. We help manage customs procedures, tariff codes, and compliance requirements, while our local experts provide support to keep your shipments moving efficiently across European borders.
Project Cargo Unit
What industries does the Project Cargo Unit specialize in?
Maurice Ward Group’s Project Cargo Unit focuses primarily on infrastructure projects and the oil, gas, power generation, energy, and metal industries, combining project freight forwarding expertise with in-depth knowledge of the shipping industry and specialist technical know-how.
Can Maurice Ward Group transport out-of-gauge or abnormal loads?
Yes. Maurice Ward specializes in transporting oversized and out-of-gauge cargo across Europe and beyond. We move heavy loads such as transformers, industrial equipment, locomotives, and power plant components using specialised trailers, low-loaders, and self-propelled modular transporters (SPMTs), ensuring safe and efficient delivery.
Art Handling
What art logistics services does Maurice Ward Group provide?
Maurice Ward Group offers transport and logistics, project management, customs clearance, installation, and packing and crating for artists, institutions, collectors, and galleries worldwide.
Does Maurice Ward Group offer insurance for art shipments?
Yes. Nail-to-nail insurance is available on request for all art shipments, covering the artwork from collection through to final installation.
Are Maurice Ward Group's art crates built to museum standards?
Yes. Crates are made to UK Museum Standards and conform to ISPM-15 regulations, with options ranging from T-frames to commercial and full museum-grade crates.
Software Solutions & Track & Trace
What software solutions does Maurice Ward Group provide?
Maurice Ward Group offers TOMS™ (Trackload Online Management System) and ULMS™ (Ultimate Logistics Management Solution), both part of a multi-user, multi-lingual, 100% internet-based platform.
Can I track my shipment during transit?
Yes. Maurice Ward Group provides Track & Trace services that give customers end-to-end shipment visibility throughout the transportation process.
Quality, Compliance & Sustainability
What quality certifications does Maurice Ward Group hold?
Maurice Ward Group’s supply chain quality is held to ISO 9001, IATA, IATF/TS 16949 (automotive), and Approved Economic Operator (AEO) standards.
Is Maurice Ward Group involved in sustainability initiatives?
Yes. Maurice Ward Group runs a Project Electric Fleet initiative, reflecting its commitment to reducing the environmental impact of its transport operations.
Quotes & Shipping
How do I get a quote for my next shipment?
Submit a request through our online contact form or contact your nearest MWG office. Our specialists will review your requirements and provide a tailored solution.
What information do I need to receive an accurate freight quote?
To receive an accurate freight quote, please provide the basic shipment details, including the origin and destination, cargo dimensions and weight, type of goods, and preferred transport requirements. Our team will review the information and provide a tailored quotation.
How do I contact my local Maurice Ward Group office?
Maurice Ward Group has an extensive network of more than 50 offices across 28 European countries, making it easy to connect with a local logistics expert. Simply visit our Maurice Ward Group | Contact us page to find your nearest office, along with local contact details.
Careers
I want to work for Maurice Ward Group. How do I apply?
We’re always looking for talented people to join the Maurice Ward Group team. If you’re interested in building a career in logistics, freight forwarding, supply chain management, customs, warehousing, or corporate services, visit our Careers page to explore current vacancies and submit your application.
